Privacy Policy

Last updated 23/4/2024

Privacy Policy

This document sets out the Privacy Policy for Restoke Pty Ltd (ACN 636 328 553) (“we”), including in relation to our restoke.ai website, https://restoke.ai and our Restoke platform (“Platform”).

It covers how we treat the privacy of customers, users of our online application, website and other services, and others with whom we interact.

In this Privacy Policy, the term “personal information” has the meaning ascribed under the Privacy Act (1988)(Cth).

Collection and storage of your personal information

We may collect personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned, although sometimes it may be provided by a person’s employer. The personal information collected could include an individual’s name, email, telephone or address and other contact details, birth date, purchasing preferences and profile information. It could also include a person’s username for the Platform. In most circumstances we do not collect sensitive information.

We collect personal information in circumstances including:

when a person signs up to become a user of the Platform (including where they do so through use of a third party platform or service, such as Xero);
when a person inputs into the Platform personal information pertaining to themselves, their workers and employees, suppliers and others with whom they interact for their business purposes;
when you telephone us or visit our website and make an enquiry to which a later response is requested and to do so requires your contact details;
when you provide feedback about a product or service;
when making payments;
when you ask to be included on marketing distribution lists;
when you, as an individual, either on your own behalf or on behalf of the business you work for, enter into an agreement with us for the supply of goods or services by you/ your business; and
when receiving applications for employment, when evaluating job applicants and personnel which may include collection of details such as employment history and educational qualifications.

We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.

You may refuse to accept cookies by activating settings on your internet browser. However, please note that if you select such settings you may be unable to access certain parts of our website.

We hold personal information in secure databases.

Use and disclosure of your personal information

We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:

For the purposes of its collection, as described above;
To respond to enquiries received from you;
To carry out our obligations arising from any contracts entered into between you and us;
To perform authorised financial transactions with you;
To enable our payment providers to retain credit card information for anti-fraud and security purposes;
To verify your identity and to assist you if you have forgotten any user name or password;
To communicate with you and provide you with information (whether by email, post or other means) about our products or our Services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted at law;
To notify you about changes to our goods and services;
To allow you to participate in interactive features of our service, when you choose to do so;
To tailor specific product offerings to you;
To receive and address complaints or feedback from you;
To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary); and
In other circumstances, with your prior consent.

We may use personal information for the purpose of marketing but only where such use complies with the applicable privacy laws.

When you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for the purposes of us sending marketing information to you. This includes, but is not limited to, sending you correspondence via email and SMS.

All customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications that we might send you.

We may occasionally provide personal information to other businesses to provide services on our behalf, including but not limited to handling customer support enquiries and processing transactions. Those businesses will be permitted to obtain only the personal information they need to deliver the service.

Security of personal information

We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.

Disclosure and transfer of information overseas

We do not at the date of this Privacy Policy disclose or transfer information overseas, other than (if and to the extent considered a transfer) holding a copy of our database in different AWS regions for back-up purposes.

Questions and concerns and access to/ correction or updating of your personal information

You have a right to access the personal information we hold about you. If you wish to do so, please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. We reserve the right to charge a reasonable fee for responding to such requests.

To obtain a copy of the personal information we hold about you, or to otherwise make a complaint about a matter relating to privacy, please write to us at:

Customer Success

Restoke Pty Ltd

Email: support@restoke.ai

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time with prospective effect.

Date of last revision: April 2024