Last updated: Jul 2026
Restoke Pty Ltd (“Restoke”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, platform, or related services (collectively, the “Services”).
Restoke Pty Ltd, its affiliates and subsidiaries (“Restoke,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Restoke in connection with our website located at https://www.restoke.ai/ (the “Website”), our proprietary restaurant operations management platform (the “Platform”), and when you otherwise interact with us in any way.
This Privacy Policy does not apply to the extent we process personal data as a processor or service provider on behalf of our Customers (as defined below) in connection with the provision of our Platform. Please refer to the privacy policies or privacy notices of the Customer to understand the Customer’s privacy practices. Customers may collect and/or use your information in different ways than we do, and we are not responsible for our Customer’s privacy policies or practices.
Description of Users and Acceptance of Terms
This Privacy Policy applies to visitors to the Website, who view only publicly available content (“Visitors”), customers who have signed up to access and use our Platform (the “Customers”), and Authorized Users.
By visiting our Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Website Terms of Use.
By accessing and/or using the Platform, each Customer and Authorized User is agreeing to the terms of this Privacy Policy and the Subscription Terms.
Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in the Website Terms of Use or the Subscription Terms, as applicable.
Restoke Pty Ltd (ABN 99 636 328 553) is headquartered in Australia at:
3/574 Plummer St, Port Melbourne, VIC, Australia.
We act as:
Privacy Representative
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following website: https://app.prighter.com/portal/14438393377
In the course of operating the Website, the Platform, and/or interacting with you, we will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.
When you contact us by email or by mail, when you call us, or when you subscribe or complete a form on our Website to receive more information about our products and services or for a demo of our Platform, you will be asked to provide certain information, including but not limited to, your name, email address, phone number, company name, job title, and any other information you are contacting us about (collectively, the “Contact Information”).
In order to access and use our Platform, you will have to create an account on our Platform. In connection with creating an account on our Platform, you will be asked to provide your Log-in Credentials and any other information necessary to create and manage your account (collectively, “Account Information”).
If you choose to pay the applicable fees by credit card, you will be required to provide certain additional information which may include a credit card number, expiration date, billing zip code, activation code, bank information, and similar information (“Billing Information”). Such Billing Information will be collected and processed by our Third-Party Payment Processor pursuant to the terms and conditions of their privacy policies and terms of use. Restoke does not directly obtain, store or process any Billing Information.
In using the Platform, you will provide us Customer Data. We will use Customer Data and business contact information of Customers and Authorized Users in accordance with the Subscription Terms.
From time to time, we may invite you to participate in surveys, questionnaires, polls, or other feedback requests through our Website or Platform (collectively, “Surveys”). Participation in Surveys is voluntary. Depending on the Survey, we may collect information you choose to provide, such as your Survey responses and, if you elect to provide it, contact information or other identifying details. Some surveys may be conducted on an anonymous basis, while others may allow or require the submission of identifying information. We use Survey information to understand user preferences and improve our products, services, Website and/or Platform; conduct research and analytics; develop new features, content, or offerings; and for other business purposes disclosed at the time of collection. We may engage third-party service providers to administer Surveys or process responses on our behalf. These providers are authorized to use your information only as necessary to provide services to us. If a Survey includes additional terms, disclosures, or consent requirements, those will be presented to you at the time of participation.
We partner with a third-party vendor to provide you with the “Live Chat & Support” feature on our Website and Platform to better assist you. When you utilize the “Live Chat & Support” feature on the Website or Platform to reach out to us with questions about our business, Website, Platform, pricing, products, services or anything else, please only provide necessary information. All information you provide through the “Live Chat & Support” feature will be used to assist you and answer your questions; provided, however, for recordkeeping, training and quality assurance purposes, we or our third-party vendor may record and maintain a transcript of any communication in the “Live Chat & Support” feature.
When you access or use the Website or the Platform, we use browser cookies, and similar technologies (collectively, “Tracking Technologies”) to automatically collect or receive certain standard technical information and other data. This other data may include: traffic data; usage data (including but not limited to, profiles viewed, matches made, features used, frequency and duration of the Website or the Platform usage, and interactions with content on the Website or the Platform); location data; device information (including but not limited to, type of device, mobile device platform, operating system, browser type, screen resolution, IP address and other technical information); logs and other communications data sent to us by your computer, mobile device, tablet, or any other device over time on the Website or the Platform; and your online activity across third party websites, apps, and devices. We may also evaluate your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of the Website or the Platform.
When you access or use the Website or the Platform, analytics providers, and other third parties may use Tracking Technologies to collect information about your online activities over time and across different websites, apps, online services, digital properties and devices.
The data we or third parties collect automatically may include personal information and/or statistical data that may not identify you personally; however, we or third parties may maintain, combine, or associate it with personal information collected in other ways or received from third parties. We and/or third parties use this information to (i) enhance the performance and functionality of the Website or the Platform; and (ii) personalize your experience with the Website or the Platform, understand how you use the Website or the Platform, maintain a persistent session, and improve and further develop the Website or the Platform.
The Tracking Technologies used on the Website and the Platform include the following, among others:
Cookies: Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. In addition to collecting information, we use cookies to help us authenticate users, provide content of interest to you, analyze which features you use most frequently, and measure and optimize advertising and promotional effectiveness. To do this, we may use both session cookies, which expire once you close your web browser, and persistent cookies, which stay on your computer until you delete them. For information regarding your choices regarding cookies, please see Section 3 of this Privacy Policy.
Google Tag Manager: Our Website uses Google Tag Manager which is a solution operated by Google LLC. Google Tag Manager allows website tags to be managed through an interface. Google Tag Manager implements the tags and is a cookie-less domain and does not collect any personal information. Google Tag Manager triggers other tags that may collect personal information under certain circumstances. However, Google Tag Manager does not access this information. Any cookies or tracking disabled at domain or cookie level will remain disabled even when implemented with Google Tag Manager. We do not use Google Tag Manager on our Platform.
We may use one or more third–party analytics services to evaluate your use of the Website or the Platform, compile reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website and the Platform you visit, number of links clicked while on the Website or the Platform, search terms and other similar usage data), and analyze performance metrics. These third parties use cookies and other technologies to help analyze and provide us with the data. By accessing the Website and/or the Platform, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website and/or the Platform.
We use the following third-party analytics services on our Website:
For more information about Google Analytics, please visit https://www.google.com/analytics
For more information about Stape, please visit https://stape.io/solutions/stape-analytics
We engage third‑party advertising and marketing partners, including Meta (Facebook), LinkedIn, Google Ads, Microsoft Ads, and Twitter/X Ads, to promote our services, perform conversion tracking, and deliver interest‑based advertising on our Website. These providers may collect or receive information from our Website through cookies, pixels, tags, or similar technologies, including online identifiers, device and browser information, interaction data, and engagement metrics. We use this information to understand how users interact with our services, attribute conversions, optimize campaigns, and display advertisements that may be relevant to your interests. Where required under applicable law, these activities are carried out with your prior consent, and you may withdraw your consent or opt out of targeted advertising at any time through our cookie preference tools or applicable opt‑out mechanisms. Additional information about how these advertising partners process personal data can be found in their respective privacy policies.
Social Media: We maintain a presence on Facebook, Instagram, Twitter, LinkedIn, and other social media and third-party sites, including our accounts, pages and related activities. We may collect personal information when you visit or use social media, including when you access our Website or Platform from social media. We will do so in accordance with the terms of use and privacy policies of those sites, apps and applicable law. These sites may provide aggregate information and analysis to us about visitors’ use of our social media pages. This allows us to better understand and analyze our user growth, general demographic information about the users of these pages, and interaction with the content that we post. Overall, this information may be used to help us understand the types of visitors and users of our social media pages and use of the content. This Privacy Policy does not cover personal information collected by such third-party social media sites. For more information on their privacy and security practices please review the privacy policies and terms of use on their respective websites.
In addition to the uses of information described elsewhere in this Privacy Policy, we may also use and share your personal information as set forth below:
We will take reasonable measures (e.g., by contract) to require that any party receiving any of your personal information from us, including for purposes of providing the Website and the Platform, undertakes to: (i) retain and use such information only for the purposes set out in this Privacy Policy; (ii) not disclose your personal information except with your consent, as permitted by applicable law, or as permitted by this Privacy Policy; and (iii) generally protect the privacy of your personal information.
We do not use your data for automated decision-making or profiling that produces legal or significant effects. If this changes, we will update this Privacy Policy and provide appropriate notice.
We rely upon the appropriate legal bases under the applicable privacy law for processing personal information. Under the GDPR and UK GDPR, these include processing personal information where this is necessary for the fulfilment of a contract, where the processing is necessary to carry out our legal obligations, where you have given us your consent, or where it is in our legitimate interests to do so.
The following table sets forth the legal basis we rely on for each category of personal data and processing purpose:
Update Information: If the personal information we have for you changes, you may correct, update, or delete it by contacting us as set forth in Section 13 of this Privacy Policy. You may correct, update, or delete some of their personal information directly in your account on the Platform. We will use commercially reasonable efforts to process all such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our databases.
Marketing Communications: You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any of our marketing emails. Please note that you cannot opt out of receiving transactional e-mails.
Cookie Management: Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change their settings. Please note that if you set your browser to disable cookies or other Tracking Technologies, the Website and the Platform may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
You will need to apply these opt-out settings on each device from which you wish to opt-out. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.
We take commercially reasonable security measures to ensure that your information is treated securely and is protected from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or guarantee the security of any information you provide to us. In particular, e-mail sent to or from the Website or the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means.
The Website and the Platform may contain links to external third-party websites (“External Sites”). Restoke has no control over the privacy practices or the content of these External Sites. As such, we are not responsible for the content or the privacy policies of those External Sites. You should check the applicable third-party privacy policy and terms of use when visiting any External Sites.
We do not knowingly collect personal information from children under the age of 18 through the Website and the Platform. If you are under 18, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information through the Website or the Platform without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.
We retain your personal data only for as long as necessary and in accordance with applicable legal requirements. Specifically:
Once personal data is no longer needed for these purposes, we securely delete or anonymize it.
We currently host your personal data in Sydney, Australia. However, your personal data may be transferred to, and stored by us, in the United States. Therefore, your personal data may be processed and stored outside your country or jurisdiction, including in places that may not provide the same level of protection. We have implemented safeguards to ensure an adequate level of protection where your personal data is transferred, including, where required, standard contractual clauses or an alternative mechanism for the transfer of personal data as approved by the European Commission.
You can request a copy of these safeguards by contacting privacy@restoke.ai.
If you are located in the EEA, UK, or Australia, you have certain rights with respect to your personal data, including those set forth below. For more information about these rights, or to submit a request, please email us at privacy@restoke.ai with the subject line “GDPR Request” or “Australian Privacy Act Request.”
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include personal data, if necessary to verify your identity and the nature of your request.
We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Please note that all of these rights are subject to applicable exemptions and restrictions and are not absolute rights. If we need to rely on these exemptions or restrictions, we will provide this information to you in our response.
If you have any concerns about our use of your personal data, you can make a complaint to us at privacy@restoke.ai with the subject line “GDPR Request.” You also have the right to lodge a complaint about the processing of your personal data with a supervisory authority of the European state where you work or live or where any alleged infringement of data protection laws occurred. A list of most of the supervisory authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
For Australian users, you can contact the Office of the Australian Information Commissioner (OAIC).
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit https://www.allaboutdnt.com, but we are not responsible for the completeness or accuracy of this third-party information.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact us via email at privacy@restoke.ai.
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time with or without notice to you. Any such changes will be posted on the Website and the Platform. By accessing and/or using the Website and/or the Platform after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, and without prejudice to the foregoing, our use of your information is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.
If you have any questions about this Privacy Policy or to report a privacy issue, please contact us:
Email: privacy@restoke.ai
Address: Restoke, Inc., 1515 E Cesar Chavez, Suite 100, Austin, Texas, 78702
%201.svg)
